Faq Help Center

Below is a list of frequently asked questions.
Please check if your query is answered here before you contact us.

Shipping & recent orders

Purchasing seeds is easy! Simply browse our catalog, select your desired strains, and proceed to checkout. Follow the steps to provide necessary details, choose your preferred payment method, and complete the purchase.

We prioritize both discretion and reliability in our shipping process. Your orders are shipped discreetly, respecting your privacy. For more details, please refer to our Shipping Information page.

Shipping times vary depending on your location. Generally, orders within Thailand take 24-72 hours, while international orders may take longer. Visit our Shipping Information page for more detailed estimates.

We offer multiple payment options, including credit/debit cards, bank transfers, and cryptocurrency. Choose the method that suits you best during the checkout process.

Once your order has been shipped, you will receive an email confirmation at the address provided during checkout. This email will include information about your shipment, including a tracking number.

If you need to modify or cancel your order, please reach out to our customer support team immediately through [email protected]. We’ll do our best to accommodate your request.

The charge on your credit/debit card statement will appear as “ELEMENT,” ensuring discreet billing for your privacy.

Yes, we regularly run promotions and discounts on selected products. Stay tuned to our sale page for the latest offers, and follow us on social media for exclusive deals.

You can reach our customer support team through email at [email protected] or [Customer Support Form]. We aim to respond to inquiries within a few hours.

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